After Hours Support and FAQ

Before submitting a support request, check below; many common issues can be resolved in minutes!

Before You Begin

Many system issues are caused by internet or service provider outages, which are outside of our control.
We always recommend checking your provider status first before troubleshooting your system.

🌐 INTERNET OUTAGE

Q: My entire system is down (WiFi, Sonos, Cameras, TVs)
A:

This is almost always caused by an internet service provider outage.

Steps:

Check if your modem has lights (especially “online” or “WAN”)
Restart modem and router
Visit your ISP outage page:

Xfinity: https://www.xfinity.com/support/status
Spectrum (Charter): https://www.spectrum.net/support/tv/troubleshooting-your-spectrum-services-after-outage
Cox: https://www.cox.com/residential/support/outages.html

Important Note:

Level Up Automation does not control internet service providers. If your internet is down, your system will not function properly.

🎵 SONOS TROUBLESHOOTING

Q: My Sonos system disappeared or won’t connect
A:

Restart your router
Unplug Sonos devices for 30 seconds and plug back in
Ensure your phone is on the same WiFi network

Q: Music is cutting in and out
A:

This is almost always a network issue
Check WiFi strength or recent internet outages

Helpful Link:
👉 https://support.sonos.com

📷 UBIQUITI CAMERA SYSTEMS

Q: My cameras are offline
A:

Check if your internet is working
Power cycle your network rack (modem → router → switches)
Confirm your Cloud Key / NVR is powered on

Q: I can’t access cameras remotely
A:

This is typically caused by an internet outage or ISP issue

Helpful Link:
👉 https://help.ui.com

📺 CABLE / TV OUTAGE

Q: My cable TV isn’t working
A:

Restart cable box
Check HDMI input
Confirm service is active

If still not working:

Contact your cable provider directly

Still Need Help?